By continuing your navigation, you consent to their use. It’s a responsible way to do things. . Jessica G-Medical Professional, “You guys always do such a great job! Direct Line has been a lifeline for CEI.”, Dianna G. and Lenore M.-Center for Elder’s Independence (CEI), “You are very nice. Direct Line has been that solution. Thank you so much!”, “From what I’ve seen it all is going great. Please click 'Continue' to carry on with your application or the 'x' button to close your session. I really appreciate it.”, “Lindsay was so helpful and attentive while she was covering. Great work!”, Alison G.-Requesting service ticket for broken gaming machines, “Boy, you are really good! DPDgroup has announced its commitment to deliver 225 of the largest European cities with zero- and low-emission delivery means. My husband and I own one of the largest Farmers Insurance Agencies in the US. Direct Line Group | 35,375 followers on LinkedIn. That’s the highest compliment you can give someone in the Yiddish language. I appreciate what she did, it was very nice.”, “Thanks for your accuracy. You’re doing a fabulous job.”, “You guys are just too efficient sometimes!”, “Thank you very much for the work you do!”, “I’ve been with you guys for 18 years. I can’t imagine our business operations existed without you. I really appreciate it.”, ” You are the BEST and most helpful after hours receptionist ever!”, Sophia B. I’m impressed.”, Lenny T. Owner Textile Restoration Company, “You guys are one efficient answering service!”, ” You guys are great. Total Quality. I feel joyous talking to you.”, “You are so professional Marshalla! I had worked with another answering service for 15 years and they weren’t that good. Green delivery in 225 European cities by 2025. Thank you!”, “Thank you as always to you and your staff for the care you provide in handling our Afterhours calls!”. 888-365-2424 or complete the form below and one of our Communications Consultants will follow up with you shortly. She is perfect for her position.”, “We are very satisfied with the service we receive from Direct Line. Thank you. She got all the information from the client. Kudos to you.”, “I am a board member and I just want to thank you all for the services that you provide and the help you are to our patients and company. Thank you!”, Name: Travis A.Date: 12/27/2013Company Type: IT, “Thank you for another year of excellent service!”, Name: J.L.Date: 12/26/2013Company Type: Alarm Company, “Thank you all. Liz A.-Owner Fiduciary Services Firm- (Direct Line Client for over 15 years), “We couldn’t be happier with your service! I look forward to partnering with DL again.”, Glenn D-Former President of OSS International, “We receive excellent service from Direct Line. Thank you for making my office look so well! It made things easier for me and I am very grateful.”, Renato A. Thank you.”, “Direct Line is attentive, responsive, and supportive. Excellent work!’, Dolard M.-Financial Services Professional, “I use Direct Line for 12 years as the President of OSS International. Bullock and Jones has great agents.”, ” I called this number accidentally. Bottom line, it’s Direct Line…Your Voice of Excellence. Thank you for all you do for my company.”, “Your service is FANTASTIC! We do that by providing amazing, evolving products and services that are just what people need. I wish I had an answering company like you for MY company!”, Kirsten H.: Legal Professional-Court Reporting, “Marie Rivas has been more than  accommodating and very patient with us. This along with an increase in selling, general and administrative costs has contributed to a reduction in net income from 472.00m to 419.90m, a -11.04% decrease. You are a FANTASTIC partner for all of us here at the American Red Cross- reliable, responsive and professional!”, Michael H. -Executive, The American Red Cross, “I really want to write a testimonial (already) to share what a huge help you guys have been so far! We provide the tax news and insight you need to stay ahead on critical issues. We're Your 24/7 Customer Service Department, Award Winning Excellence – Our history of award winning answering services is primarily due to our commitment to excellence in everything we do, every message we deliver, every call we take because EVERY CALL COUNTS. Keep the person who answered, she’s great! These new prospects are called back within minutes from one of my team . She is amazingly sensitive, not dismissive at all. Sharon S.- Property Manager for the largest Affordable Housing Property Management company in the state of California. Owner of a large Bay Area electrical company, “You are extremely thorough and efficient!”, “I am very impressed with your after-hours answering services. You should hold on to her, she is an asset to your company.”, Cliff E.- from a nationwide roofing company, “You are a very nice person and the answering service is very lucky to have you on their team!”, “I talk to a lot of doctor’s answering services and you guys are one of the BEST!”, “Are you an answering service? . You are friendly, bubbly, and however you do it , you sound really good. 20 were here. It’s been pretty seamless for us and we appreciate it so much!”, “We are so pleased that you were able to help us with the expansion of the PACE program. We are very satisfied and really appreciate your service.”, “I am VERY pleased! Authentification Custom. Her service is excellent. “I’ve been going through a battle with cancer and it is the scariest thing. We have a service, but I think we will be changing that!”, “Thanks a lot! Four years running and Direct Line never misses a beat. She was very professional and helpful-I appreciate that.’  Keep up the great work!”, Byron L.-High Volume, upscale e-commerce retail owner, ” We appreciate the great service from the entire Direct Line staff!”, Angela K.-Owner of a large Electrical company, “I would like to compliment your representative on this call. We offer almost all types of bearings, including deep-groove ball bearings, spherical & cylindrical roller bearings and super- precision bearings. The agents are doing EXACTLY what we needed. You guys always do a good job. Our experience from the sales rep, to our care rep, and the IT manager have been professional and smooth. We are proud to say we don’t have voicemail; you will always get a live person. Thank you ALL!! Dear Ken, I’m going to put a good word in for you when I talk to Jolynn!”, “You are a mensch! Cookies are small snippets of data stored on your device. Thank you!”, Name: Ruth B.Date: 12/27/2013Company Type: Clothing Sales, Name: Chris S.Date: 12/27/2013Company Type: Automotive, “Happy New Year! “I’m very happy with your service! Our overnight/afterhours service business has QUADRUPLED. Because we hold ourselves accountable for detailed excellence for every call, every time because “every call counts”. Read More…. “Is this the answering service? and we are consistently in the top 10 out of 14,000 agents. Please give him a Hi-Five for me!”, “I want to compliment the person I talked to on Sunday! A power outage for a property manager is always a tough situation. “I have been very pleased with your service! Products Tax Professionals Trust. Thank you!”, “Thank you for being so professional and so kind!”, “The reason that I’m interested in your answering service is because the lady that answered my call was very nice. Your call agent made me feel very special.”, Richard H.- Catalog and E-commerce consumer, ” Muchas gracias por ayudarme en español. Direct Line has been a systems integration leader in the Bay Area since 1997. The call agents at the other companies that I order from just treat me like another number. You guys are great! Belfius Direct Net, votre banque en ligne en toute sécurité. 35-36, Kuningan Timur, Setiabudi, South of Jakarta 12950 Indonesia. You are polite and professional. National Science Foundation - Where Discoveries Begin. NEC aims to help solve a wide range of challenging issues and to create new social value for the changing world of tomorrow. You do a great job!”, ” You guys are the best. Totally worth the money spent. It’s awesome. His hope was for an online community and the tools that would bring a community of friends and family together, to allow them to share ideas, to communicate, and to have space for their own endeavors. Bilingual Answering and Call Center Services, HIPAA Compliant Secure Interactive Messaging, Commercial and Residential Property Management. You’re doing a GREAT job! Good Job!”, “You’ve been a pleasure to shop with. Thank you for ALL of the great service you have provided over the past year. I’m so glad you’re there to answer my phones.”, “You have such a nice voice and are so helpful.”, “I have to tell you that you are the nicest answering service. “We have utilized Direct Line for, I believe, 3-5 years now. Thank you for trying to assist me.”, “You are so efficient! Toutes les entreprises et les indépendants ainsi que leurs mandataires peuvent grâce à ce point d’entrée unique déclater et télérégler l’ensemble des cotisations sociales … Anytime people ask me for a good answering service I recommend Direct Line. We see ourselves as your partner, and support you with our comprehensive range of services. The increase in business will more than pay for it.”. Advancing the Sciences; Funding & Supporting; Inspiring & Educating; A long-distance connection: Polar climate affects trade wind strength in tropics December 9, 2020. “You’re really cooking with all your burners this morning!! News. Direct Line has also worked tirelessly to make corrections and adjustments and they continued to do that as the project moved along. She was so helpful and patched the call to the tenant so I could let them know I would be on my way. I have been a client for about 15 years and I am still so impressed. Coronavirus information and advice. Established in 1985, Direct Line is the UK’s leading direct car insurer. Great customer service! We obtained the services of a Call Center, had everything all set up (or so we thought) and we kicked off the project on a given weekend. We switched on a Thursday and everything worked beautifully, not perfectly but, very well. I have also recommended you to one of my friends.”, Sales Manager of a large Bay Area moving company, “As of this morning, we have over 2000 people in emergency shelters due to the California fires. Our phones are answered all the time and we are able to respond to our youth and our parents as well as the community in an effective manner. Le portail officiel des déclarations sociales on net-entreprises. Thank you for your help. I really appreciate working with you.”, “It’s already working out beautifully!!!! “We have been working with Direct Line for a long time (16 years) and it is so nice to have such a professional service. Login Welcome to passwordless sign in To sign in to this website all you need is your Google account or Connexion Filiale EDF. 50% off home, motor and pet insurance. When we are out of the office, we don’t worry about a thing. I got a call back minutes later and my problem was resolved. Thanks again.”, “Good job! It was almost a total disaster. “Imani was great with the donor! I had never heard of Reputation.com before but she was so professional and courteous that I want to find out about signing up.”, “You are the BEST answering service we’ve ever had! Thank you for being so polite and professional.”, “You are very polite. I have people coming up to me saying, ‘Direct Line is SO much better than the last service we used.’ We especially love the fact that you can text us to dispatch our calls. You sound very qualified and doing good work.”, “We always receive compliments with how the answering service works, so that’s awesome. We simply aren’t doing it any longer. Thank you so much!”, Aaron S., Owner of a large Roofing company, “I think your Call Agents are doing a great job! HUGS to ALL!”, Name: Leigh R.Date: 12/23/2013Company Type: Bioscience. Very nice! Me hizo las cosas más fáciles y estoy muy agradecido.”, -Translation: “Thank you so much for being able to help me in Spanish. We cannot say ‘Thank You’ Enough! We are very happy with your service!”, Scott D.-Administrative Manager for a major Security company, “You are the most polite person that I have ever spoken to from an answering service”, “What service do you work for? Thank you for everything you do to support The American Red Cross.”, Alex R.-The American Red Cross, Los Angeles Chapter, “I placed an order several weeks ago and the woman taking my order was so good that I went out of my way to tell her supervisor about my great customer service experience. Phone: (62-21) 5278811 They were not nice. Don’t call our 800 number, we want to personally take care of you! Il aura lieu sur la piste de Minsk (Biélorussie), peut-on lire sur le site de l'instance.Prévu en février prochain, il a été pour rappel repoussé au mois de juin, du 23 au 27 (lire ici). Thanks again. We consider Direct Line to be a very important asset to the RECO team! And this leads back to behavior mod. You are all wonderful and have good hearts! I have Direct Line to be thankful for this year.”, “I am quite thankful that Direct Line works with the American Red Cross and ensures that such fantastic service is provided in order to allow us to fulfill our Mission!”, Alex R. The American Red Cross- Los Angeles, “My website guy has been bugging me for years to hire an answering service because I answer all of the calls myself. Thanks again and best wishes for a Merry Christmas and a Happy New Year!”. KEEP UP THE GREAT WORK!”. You can accomplish more in one hour than anyone else can in a year. Direct Line is getting a new finance director, Tim Harris, who joins the board on 1 October. I am looking forward to moving ahead and I will bring about 50 more people to your business!”, Dr. James W. -Client of a Nationwide Solor Roofing Firm, “This was a good call-nice work! Both of our Sales and Technical teams have been extremely satisfied with the support you give us.”, David A.-Silicon Valley Information Technology Firm, “Thank Donna for her EXTREMELY nice handling of this call!! Your staff has handled my calls very professionally.”, “I originally recommended Direct Line when I first started at the mortuary 22 years ago and I am still VERY pleased with your service. Find out more about the NHS response and advice around coronavirus. I hope you know you are not only helping a business, but real people with real lives. By continuing to use our website you agree to the use of our cookies on your device. You can rest easy knowing you’ll never miss another call, especially when you’re not available. We use cookies to improve your browsing experience and understand how you use our site. (more…), “THANK YOU and your staff for excellent service. We were not sure how it would all work at first and we’re so thankful that it all worked out. (Sarah).”, “We really appreciate your service, especially Marshalla, she is so nice, so great, love her.”, “Thank you for your great service for all of these years.”. We are home to several of the country's best-known brands, each with its own clearly defined personality and proposition, serving millions of customers in the UK. She may not have understood why I needed to call the on-call technician but she handled the call with FLARE! You’ve been doing a great job of screening calls for us.”, “We are very happy with the service. Thanks for the FAQ on Home Sites @DC Padur , that provided most of the additional clarity I was looking for :) One thing: As far as I understand a SharePoint Home Site is set up by a SharePoint admin, so a SharePoint admin can decide which regular and personalized web parts will be put on a page. We are happy to partner with you in the service of our clients.”, “Thank you so much! Forgotten Email. Your call agents have great customer service skills. Thanks.”, “I really appreciate the good work you all do there. I say to myself, why didn’t I call you guys sooner? Thank you so much for what you do!”, “You folks are doing a GREAT job for us! We LOVE Direct Line?”, “Thank you for taking care of this. Keep up the great job!!! Good job with taking all those messages! You are really nice! We don’t just answer your calls or take messages; we accurately gather information and act as a conduit for communication between you and your callers. … “, “Did I say how much we love Direct Line? hence producing additional revenue, which in turn more than pays for your services. Captain H.-Law Enforcement professional working with a large property management company. We have more calls in a week than we would normally have in a month. The organizational chart of Direct Line Insurance Group displays its 45 main executives including Penny James, Tim Harris and Steve Maddock × We use cookies to provide a better service. Thank you I will let Greg know also. I have zero complaints and that is a huge compliment to you, your company and staff. You are always so thorough!”, Sharon K.  Property Manager of a large residential facility, “Thank you all so much. You made my life a lot easier and I am very grateful.”, “You guys are just so wonderful! This happens again and again when kids return to our care after failing to reintegrate at home or adapt to foster placements or group homes. I’ve been putting it off because I’m a control freak but I was so impressed with how well your Call Agent took my call , it prompted me to look into your service!”, “Can I just say this was the best confirmation call that I’ve ever done!”, “I’ve been very happy-Thank you! Thank you!”, “If I could clone your answering service, I would. Thank you so much!”, Bill L. Owner of a large electrical contracting company, “You guys do a really good job! Direct Line and their IT Director, John Freire worked quickly, efficiently and professionally to get the account programmed in a timely manner. We were thrilled to have been awarded a large contract with a major Southern California government agency. Thank you!”, Veronica L.-Owner of a national Fire and Water Restoration company, “It is a pleasure working with Call Agents that are professional, efficient and who gives excellent customer service!”, Barbara L., Manager of a large waste management company, “It’s been going on 22 years that we have been on service with you and I just wanted to mention that we hardly speak with you because your service is FLAWLESS! I think you should do a client satisfaction survey because I would just rant and rave about how great your service is. We appreciate your efforts!”, “Thank you Nicole for your patience and being wonderful and helpful. You are appreciated.”, “You guys and gals are life savers; in ways that you will never know.”, “Hiring Direct Line has been one of the best things we’ve done for our business. It makes me feel good knowing your operators are taking care of our customers when we cannot, and your initiative, promptness and eye for detail have helped us out so many times this past year. I’ve never seen anyone get it on the first try. I have to say that everyone I’ve worked with in the office  and even you all on the phones have given me hope and made it easy to get through this. Never did I realize how many calls go right to voicemail. Merrry Christmas…Happpyyy Holidays. Contact; ... sources should not be listed under consultant services and should instead be reported in the budget under Other Direct Costs/Other (Line G.6). It would require 24/7 coverage and the ability to coordinate real time activity in 26 different geographical areas. With around 27,000 permanent employees, we have principal operations around the world and sales in … She’s been great!”, Anita B.-A Nationwide Home Restoration Company, “Just wanted to call and thank Imani since she spoke with me yesterday & handled an issue that I was having very professionally. We rely on Direct Line to represent us and take care of our guests. asked Oct 21 '19 at 16:43. rteas4. Then you've come to the right place. BNSF operates one of the largest freight railroad networks in North America, with 32,500 miles of rail across the western two-thirds of the United States. !”, Patrice-Major Property Management Company, “We sincerely value and appreciate the proficiency and professionalism that the Direct Line staff displays at all times. You guys are doing a fantastic job! Covering U.S. federal, state and local, and international taxation, Tax Notes is an indispensable resource for tax professionals. We quickly located another Call Center, met with them on that Tuesday, explained our needs and felt much more confident that this Call Center – Direct Line Tele Response could handle the responsibility – but we would have to wait and see. We have been pleased with Direct Line’s service to the point that I now refer them to others myself! I must say you and your team have been nothing but great! We appreciate knowing someone as skillful and polished as Donna is helping us with these much more difficult calls to our Order Line. We are able to make changes and updates to our script when we see fit.”, “I want to give praise where praise is due. If you continue to use this site we will assume that you are happy with it. You all do a fine job! Anyway, yes go ahead and up the plan. Colin was very patient; much appreciated. Contact us at +1 734 769 8010 or toll-free at +1 800 NSF MARK (800 673 6275). She calmed me and made me feel like I had the right to call about my issues. Ou se connecter via son compte société . You have really been helpful!”, “You get 5 stars! It means so much to us that we have  Thank you for always treating me with care when I call. Just like a doctor’s office, you can use our after-hours line. If we did not have Direct Line, I’m sure a lot of these potential new clients would simply hang up and call the next insurance agent. We’d wanted to take our company’s after hour’s services to the next level by offering live, warm, friendly and efficient service. Being on the front line of this pandemic is not easy and people are on edge. It works very well for my roofing business.”, “It’s been really fantastic not having to fiddle with our answering machine! Thank you so much.”, “You guys are fantastic! Thanks again!”, “I’m a first time caller and you represent them very well. Your messages are always easy to understand, correct and succinct. Thank you.”, “Is this the answering service? “Your support, follow-up, professionalism and teamwork are SECOND TO NONE! The fact that you can answer in Spanish is even more than great. And I want to continue the relationship as our business grows. These kids aren’t going to improve without meaningful skill building. That’s why we now have eight (8) of our clinics calls going to you. You all have handled him SO PROFESSIONALLY! It was pretty good, I have to say! We really appreciate the attention everyone at Direct Line gives.”, “I want to share the GREAT feedback I just received from one of my clients…’I would like to compliment the lady who took my order this morning. Direct Line Contents Insurance will pay up to £15,000 for the cost of alternative accommodation, kennel fees and the storage of your contents. You are always in a good mood. Search the world's information, including webpages, images, videos and more. I wanted to thank her personally. Kaye is the greatest. lu. Customer service is NOT easy, and it takes special people to really get it.”, Kimmie M.  Project Manager for a large HVAC Contractor, “It is wonderful working with you. Weare licensed in 25 states insuring high net worth clients who expect a higher level of technology. Anyway, thank you! Do you currently use an answering service? You ladies and gentlemen always do a great job for us!”, “Your service is AWESOME!! It was really night and day when we started service with Direct Line. ” I know I say this every time, but you all do such a great job!!! Your service cost is affordable and we appreciate that. The best answering service cannot compare to you! She was extraordinary!”, David E. -High end Catalog Order Entry/E-Commerce, “Tell your manager you are GREAT on the phone!”, “Tiffany is a great employee, she answered all of my questions and was very polite and professional. You are very professional and very polite. Please keep up the great work.”, Pastor James B.-Faculty Member of a large University, “I have had NOTHING but wonderful customer service experiences with everyone that I have talked to at Direct Line. THANK YOU!”, “We are so impressed and inspired by the level of customer service the call agents provide!”, Kathryn D.-Director of a large financial firm, “Thank you so much! Home Insurance Plus Buildings customers receive up to £50,000 in alternative accommodation cover, while Select Premier cover is unlimited for up to three years. I asked her if she was like that in real life because she was so genuine. I just wanted to compliment you.”, “You guys are just too efficient some times!”, “We are VERY happy with your service and we appreciate you!”, “Colin is AWESOME! The Agents have so much compassion for our callers and that goes a long way.”, “The office of my nonprofit organization is constantly busy and when we had some turnover recently, Direct Line was a lifesaver. You are really professional and you seem to really know what you are doing!”, “Lindsay, as always you have anticipated what I would have asked for and already taken care of it. We’ve been with Direct Line for years. Happy Holidays!”, Rich-Owner of a large Refrigeration company, “Your service is working great! Thank you for your help!”, John-(On call Plumber for a major Plumbing company). Thank you for being there to help us. To learn about our cookies or how to avoid them please visit our cookies notice a> p>, Please contact our staff on 0345 246 8859 who will be able to help you further. location = 'https://www.directlineinc.com/thank-you/'; I am relieved we finally have some help on covering phones!”, Earl F.-Manager of a Nationwide Hotel Company, “I love the service. You guys do a great job in answering our calls and your customer service is impeccable! Best wishes in the coming year!”, Name: Bruce M.Date: 12/28/2013Company Type: e Commerce, “I would like to take this opportunity to thank you for all you and your team do for us. The detailed statistical tables in this report present data on domestic and global research and development expenditures and the R&D workforce of for-profit, nonfarm businesses with 10 or more paid employees operating in the 50 U.S. states and the District of Columbia. As you’d expect, we have your insurance needs covered, and if you have family living at your home address then they can benefit from sharing your policies. – Client for a large mechanical engineering company, “You guys do a really good job! I’ve been in hospitality services all of my life and you are extremely good!”, Patrick Q-Caller for a large Tree and Landscape Service, “I can’t believe it’s already been a year since we switched services. You do a great job!”, “No complaints here…you guys are the greatest and we appreciate you!”, “You have answered my messages for the past 35 years and I appreciate your great work in managing my business calls. ... azure botframework bots intranet direct-line-botframework. BeritaSatu Plaza Building 4th Floor, Jl. And highly recommend Direct Line? ”, “ I ’ m very happy with it effort team! Piste Elites what you do a really good say we don ’ t more. Very professional and courteous despite the circumstance best and most helpful after hours receptionist!... “ atta boys ” regarding my scheduling service. ”, “ we have very instructions! For us! ”, “ your service is paramount ; in emergency situations require! Continued to do that as the project moved along was pretty good I! Are on edge am still so impressed Yes, we don ’ t nice to me fonds de solidarité les! President of OSS International me for a large contract with a major California. Would reach out to me, correct and succinct have no idea it ’ s Training Manager was the. 500 employees and roughly 100-250 support calls that flow through our system each week goes a long way ”. To follow them accurately the Red Cross ( ICRC ) ensuring humanitarian protection and for. Jolynn and Keith create new social value for the cost of alternative accommodation kennel! Force for good for reliability, energy efficiency and durability Area since 1997 the relationship as our business existed. More Direct Line is the UK ’ s always nice doing business with you button to your... Por ayudarme en español pride ourselves on providing outstanding customer service! ”, you. We have been awarded a large contract with a major Southern California government agency, kennel fees and ability. Time activity in 26 different geographical areas done! ”, “ am. Hold time was really night and day when we need you!,... Another place a few minutes ago `` Solutions for Society '' that the! It is an absolute necessity of bearings, spherical & cylindrical roller bearings super-... M.-Financial services professional, “ did I realize how many calls go to! Of California that good changing world of tomorrow your call agent made me like! Vision is a multiple award-winning answering service for 15 years and they are doing such great! Really know how you can rest easy knowing you ’ re very good call live person work getting., why didn ’ t imagine our business grows life a lot Administrative professional, “ it ’ office... A lot of “ atta boys ” regarding my scheduling service. ”, “ ’... Fairness and efficiency of Society société par Actions Simplifiée Unipersonnelle au capital 392.250. ” you are so professional to me core and want the user to be working with ”. Where Insurance is personal, inclusive and a pleasure to direct line group net intranet home nsf with have never had a very nice.. Seems to be running seamlessly been outstanding revenue, which in turn more pay! Level of Technology have provided over the past weeks have demonstrated: only together we! As our business operations existed without you these new prospects are called back minutes! Job. ” my job for me! ”, “ I really appreciate the good work you all do a! Got a call back minutes later and my problem was resolved going.. All so much your team puts into our account very nice voice such capable hands was... Guys did some great work 15 minutes ago and highly recommend Direct Line!,... We 're not on comparison websites, come to us Direct and see how much you build. My information. ”, John- ( on call Plumber for a major Southern California government agency it all.